Technical Support & Repair Services

At Teleflex, we are committed to creating an exceptional customer experience while delivering value. For certain reusable and/or capital devices, we offer repair and refurbishment services to ensure proper maintenance. Our technical support and repair teams are specialized according to our different products. In order to direct you to the appropriate team, please select the product area of interest.
Intra-Aortic Balloon Pump Technical Support and Repair
Tel: 800-343-3297 (Toll-free USA)
8am – 4pm EST (Monday – Friday)
Email: wws.support@teleflex.com

AC3 Optimus® IABP

AutoCAT2 WAVE® IABP

Arrow® VPS Technical Support and Repair
Tel: 877-236-6869 (Toll-free USA)
8am – 4pm EST (Monday – Friday)
Email: vpstechsupport@teleflex.com
Website: https://vps.Teleflex.com

Arrow® VPS Rhythm® DLX Device

Arrow® VPS Rhythm® Device

Arrow® VP G4 Device

Pilling® and KMedic® Surgical Instrument Repair
Tel: 877-TFX-RPR1, 877-839-7771 (Toll-free USA)
8:30am – 5pm EST (Monday – Friday)
Email: nps@teleflex.com



Teleflex Medical Applier Repairs
4620 Industry Lane, Suite A
Durham, NC 27713 USA

Tel: 877-484-0212 (Toll-free USA)
Email: applier-repair@teleflex.com

Horizon®

Hem-o-lok®

Arrow® EZ-IO® and On-Control® Power Drivers

Arrow® EZ-IO® and On-Control® Power Drivers are not repairable or serviceable. Power Drivers are not intended to be opened and contain non-replaceable batteries. Power Driver life expectancy is dependent on actual usage (bone density and average insertion time), storage, and frequency of testing. At the completion of the Power Driver’s service life, proper disposal is the responsibility of the institution or service. Please refer to product instructions for use for technical and warranty information.

Having an issue with your Arrow® EZ-IO® or On-Control® Power Driver? Contact a clinical representative by phone or email.
Tel: 888-413-3104 (Toll-free USA)
Hours: 24 hours a day, 7 days a week
Email: clinical.affairs@teleflex.com

EZ-IO® Power Driver

OnControl® Bone Lesion and Marrow

International

For technical support and repair services in regions outside the US, please contact your local Customer Service, Sales Representative or Distributor for service options in your area.