To harmonise our business on one Global platform by streamlining our processes and systems. This will increase consistency and enable us to serve our customers better.

30th September 2019.

Yes. Teleflex will assign a new customer account number to each customer. Your new customer account number will appear on documentation issued from 30th September. Please use this customer account number to place all subsequent orders.

You can contact our Customer Services Team to request your new customer account number. This number will also be available on business documentation issued from 30th September. (eg. shipping documentation, order confirmation).

New customer account numbers will be assigned and activated on 30th September. Please use the new customer account number for all subsequent orders.

Yes. The layout of all business documentation including order confirmation, invoices and shipping documentation will change.

Orders already placed and not shipped before Go-Live will automatically be transitioned to our new Global order management system and assigned a new Teleflex Sales Order number. No further action is required from the customer.

You can check the status of your order by using your Purchase Order number.

Open orders received by EDI and processed in the old system will be transitioned to the new system automatically.

Partially shipped orders will be treated the same way. The outstanding balance of the order will be closed out in the old system and re-opened in the new system under a new Teleflex Sales Order number.

Outstanding returns will be transitioned to the new system.

Yes. All of our legacy systems will be available before the new system goes live.

There is no change to how returns and credits will be handled in the new system.

No. There is no impact to product availability as the upgrade to our system does not affect our manufacturing sites.

We have planned for the upcoming changes and expect minimal disruption during the initial start-up period.

No. The upgraded system will have no impact on part numbers.

Our Customer Service Team will be able to assist with answers, you can find the contact details for your local Customer Service Representative below:

Market Customer Service Contact Number
Austria +43 (0)1 402 47 72
Belgium +32 (0)2 333 24 60
Czech Republic +420 49 575 91 18
France +33 (0)56 218 79 40
Germany +49 (0)7151 691 30 04
Home Care +49 (0)7112 090 80 00
Indirect +353 (0)90 646 08 00 / orders.intl@teleflex.com
Italy +39 0362 589 02 79
Netherlands +31 (0)88 002 15 00
Poland +48 22 462 40 32
Portugal +351 22 549 10 51
Slovakia +421 33 772 54 28
Spain +34 91 198 84 31
UK +44 (0)149 453 27 61

Yes. All of our legacy systems will be available before the new system goes live.

Yes. All open orders will be transferred to the new system at Go-Live.

There is no change to how returns and credits will be handled in the new system.

Yes. The layout of the invoice and other business documentation will change in the new system, however the information will not.

Yes. Open Accounts Receivable will be transferred into the new system.